NPS 81,54<\/strong>. F\u00f6r ett ny\u00f6ppnat hotell \u00e4r denna niv\u00e5 inte bara stark \u2014 den \u00e4r exceptionell. <\/p>\nExceptionella resultat fr\u00e5n dag ett<\/h3>\n
Att \u00f6ppna ett nytt hotell \u00e4r en av de mest kr\u00e4vande faserna inom hotellbranschen. Team m\u00e5ste etablera processer, rutiner och en servicekultur i h\u00f6g hastighet, ofta medan hotellet \u00e4r i full drift. Elite Hotel Frost har bem\u00e4strat denna utmaning tidigt och f\u00f6rvandlat g\u00e4stfeedback till en tydlig konkurrensf\u00f6rdel. <\/p>\n
Hotellet har uppr\u00e4tth\u00e5llit ett NPS \u00f6ver 70 \u00f6ver tid, vilket branschen i stort anser vara prestation i v\u00e4rldsklass. Med en po\u00e4ng \u00f6ver 80 rankas Elite Hotel Frost nu bland de allra b\u00e4sta hotellen f\u00f6r g\u00e4stn\u00f6jdhet. <\/p>\n
Starkt ledarskap och ett engagerat team p\u00e5 plats<\/h3>\n
Enast\u00e5ende resultat uppst\u00e5r aldrig av en slump. De kommer fr\u00e5n tydligt ledarskap, engagerade team och ett skarpt fokus p\u00e5 g\u00e4stupplevelsen i varje interaktion. <\/p>\n
Silvester Mujkic och hela teamet p\u00e5 plats i Kiruna<\/strong> f\u00f6rtj\u00e4nar s\u00e4rskilt erk\u00e4nnande. De har byggt upp en stark servicekultur fr\u00e5n grunden. Genom att lyssna noga p\u00e5 g\u00e4sterna och agera snabbt p\u00e5 feedback har teamet drivit kontinuerlig f\u00f6rb\u00e4ttring \u00f6ver hela hotellet. <\/p>\nOmvandla g\u00e4stinsikter till handling<\/h3>\n
Elite Hotel Frost anv\u00e4nder aktivt Loopon f\u00f6r att samla in och arbeta med g\u00e4stfeedback genom hela g\u00e4stresan. Insikter i realtid hj\u00e4lper teamet att f\u00f6rst\u00e5 vad som betyder mest f\u00f6r g\u00e4sterna och att reagera utan dr\u00f6jsm\u00e5l. <\/p>\n
Detta strukturerade tillv\u00e4gag\u00e5ngss\u00e4tt har omvandlat insikter till konkreta f\u00f6rb\u00e4ttringar. Som ett resultat har hotellet st\u00e4rkt g\u00e4stlojaliteten, \u00f6kat n\u00f6jdheten och byggt ett starkt online-rykte. <\/p>\n
Ett starkt exempel f\u00f6r branschen<\/h3>\n
Elite Hotel Frost visar vad hotell kan uppn\u00e5 n\u00e4r de integrerar g\u00e4stfeedback i den dagliga verksamheten fr\u00e5n dag ett. F\u00f6r Loopon \u00e4r det b\u00e5de inspirerande och motiverande att st\u00f6dja team som behandlar g\u00e4stupplevelsen som en strategisk prioritet. <\/p>\n
Vi \u00e4r stolta \u00f6ver att samarbeta med Elite Hotels och att st\u00f6dja resan p\u00e5 Elite Hotel Frost i Kiruna. Grattis till hela teamet f\u00f6r enast\u00e5ende resultat \u2014 och f\u00f6r att s\u00e4tta en ny standard f\u00f6r ny\u00f6ppnade hotell. <\/p>\n","protected":false},"excerpt":{"rendered":"
Elite Hotel Frost s\u00e4tter ny standard f\u00f6r g\u00e4stn\u00f6jdhet Sedan \u00f6ppningen sommaren 2025 har Elite Hotel Frost i Kiruna levererat g\u00e4stn\u00f6jdhetsresultat som sticker ut p\u00e5 den nordiska hotellmarknaden. Fr\u00e5n allra f\u00f6rsta b\u00f6rjan har hotellet uppr\u00e4tth\u00e5llit NPS-po\u00e4ng \u00f6ver 70 och n\u00e5r f\u00f6r n\u00e4rvarande imponerande NPS 81,54. F\u00f6r ett ny\u00f6ppnat hotell \u00e4r denna niv\u00e5 inte bara stark \u2014 […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[69,67,72,75],"tags":[],"class_list":["post-3110","post","type-post","status-publish","format-standard","hentry","category-branschnyheter","category-feedbackhantering","category-kunder","category-net-promoter-score"],"yoast_head":"\n
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Fr\u00e5n allra f\u00f6rsta b\u00f6rjan har hotellet uppr\u00e4tth\u00e5llit NPS-po\u00e4ng \u00f6ver 70 och n\u00e5r f\u00f6r n\u00e4rvarande imponerande NPS 81,54. 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