Work Smarter, Not Harder: Safer Logins, Smarter Surveys & Faster Replies
Did you know? Loopon supports Single Sign-On (SSO), giving your team a faster and safer way to log in. With SSO, your employees can log in to Loopon using the same secure credentials they already use within your hotel’s systems. That means fewer passwords to remember, faster access, and a smoother daily workflow. Why SSO […]
Feature Story: Liseberg pioneers a unified guest feedback journey with Loopon
Liseberg in Gothenburg is one of Scandinavia’s most iconic destinations — a place where guests come not only for the amusement park, but also for its hotel, camping, concerts, and shows at Rondo. Now, Liseberg has taken a groundbreaking step: collecting and managing guest feedback across the entire guest journey with Loopon. This makes […]
Why Online Reputation Management is more important than ever – and how Loopon can help
In hospitality today, your online reputation is one of the most influential factors in a guest’s booking decision. Research shows that over 80% of travelers read online reviews before making a reservation, and nearly 90% say that a hotel’s response to reviews impacts their perception of the property. So, how can hotels and restaurants take […]
Crafting Post-Stay Surveys with Precision
Hello there, In the vibrant and culturally rich hospitality landscape of the Nordics, feedback is not just a formality; it’s a cornerstone of continuous improvement. As market leader in the Nordics, we’re well aware of the unique nuances of Nordic feedback culture and how it shapes the way we tailor post-stay surveys for hotels. Nordic […]
The Rise in Popularity of QR Codes for Hotels
QR Codes (Quick Response Codes) have proved their value this year as an effective tool for quickly transitioning offline customers to an online, digital space for increased customer engagement and information exchange. While many may have considered QR Codes as a short term invention with limited lifespan, these universally recognized codes have a new lease […]
Meet Loopon’s Food & Beverage Solution
Loopon now offers a Food & Beverage Feedback solution for restaurants and venues looking to measure and improve their guest satisfaction. For over a decade Loopon has been helping hotels around the world with collecting feedback from their guests. Today, restaurants can do the same. With the help of QR codes, restaurants can smartly collect […]
Compulsory Questions and their effect on your Feedback
There is a fine balance between wanting specific feedback questions to be answered and ensuring that you actually collect responses. Deciding whether or not to make questions compulsory may impact your response rates and feedback results. Of course we’d like to collect answers on every question that’s part of our guest survey. There is a […]
The right and wrong ways to message hotel guests
You have probably already heard or read about the benefits of letting guests real-time chat with your hotel and the ways in which it may enhance the guest experience and build loyalty. According to Skift, there is a growing number of users adopting messaging platforms such as WhatsApp or WeChat and it is expected to grow […]
Say Goodbye to Payola: The Best “Curators” in Marketing Are Free
TV advertising is long dead – a part of marketing’s Ancien Régime that communicates less effectively today than a pet rock. Think about it. When was the last time you actually watched a TV commercial instead of skipping past it with the DVR or burying your face in your phone? Of course, you already know […]