Take the hassle out of guest communication. Our intuitive system helps your team resolve immediate issues on the spot and highlights the big-picture challenges that matter the most.
Create beautifully tailored surveys that align seamlessly with your brand's identity, ensuring high response rates and delivering truly actionable insights.
Measure and optimize the guest experience at every single touchpoint, tracking satisfaction from the initial booking stage all the way to check-out.
Guests don’t always bring up their real concerns at checkout. Our intuitive system helps you gently uncover the subtle details that matter most for their next stay.
Simplify guest feedback collection with user-friendly, one-page surveys tailored to your brand’s visual identity.
Our philosophy is that getting feedback from a thousand guests on a few key parameters is more important than getting feedback from a few guests on a thousand parameters.
As a hotel operator, responding to guest feedback and upholding a positive reputation are crucial. With numerous review sites to monitor and limited time, keeping up can be challenging. That’s where our intelligent response system steps in.
No templates, no canned responses, no writer’s block. Whenever Loopon receives new feedback, we analyze what guests write and how they rate you, automatically crafting a personalized human-sounding response. When you log in to review feedback, you’ll find our suggested reply – simply click ‘Reply’ if it meets your approval.
By sharing and forwarding guest feedback internally, your team becomes deeply connected to the guest journey. It has never been easier to spot employees that are continuously praised by your guests to make them aware of much their daily work matters to the hotel’s overall success. Acknowledging efforts and motivating your team is a natural part of working with Loopon.
We created Loopon to motivate and inspire our customers. It is not a replacement for strong culture, but a catalyst for a thriving culture with motivated employees.
Here we have collected our most common questions about post-stay surveys.
Not sure what you need, get in contact with us and we will help you.
