Elevating Hospitality: Loopon Teams Up with Denmark’s Best Hotel Chain
Hey there! I hope you’re ready for some exciting news from the world of hospitality. Today, we’re diving into a partnership that’s set to revolutionize guest experiences and redefine the way hotels connect with their guests. So, grab your favorite snack, pour yourself a fresh cup of coffee (it’s Monday after all!) and let’s explore […]
Enhancing Guest Satisfaction: Grand Joanne’s Success Story with Loopon
In the ever-evolving world of hospitality, guest satisfaction stands as the cornerstone of success for hotels. Amidst the bustling lanes of Copenhagen, Grand Joanne has emerged as a trailblazing lifestyle hotel, capturing hearts with its 162 stylish rooms and a multitude of top-notch facilities. At the heart of their seamless guest experience lies a strategic […]
SAYP Group AB announce the acquisition of Loopon AB
Stockholm, Sweden – SAYP Group AB, a leading provider of software solutions within process management, is pleased to announce the acquisition of Loopon AB, a specialized feedback management company serving the hospitality industry. Founded in 2008, Loopon has established itself as a leader in the field of customer feedback management, helping hotels, restaurants, cruise lines, […]
The Rise in Popularity of QR Codes for Hotels
QR Codes (Quick Response Codes) have proved their value this year as an effective tool for quickly transitioning offline customers to an online, digital space for increased customer engagement and information exchange. While many may have considered QR Codes as a short term invention with limited lifespan, these universally recognized codes have a new lease […]
Meet Loopon’s Food & Beverage Solution
Loopon now offers a Food & Beverage Feedback solution for restaurants and venues looking to measure and improve their guest satisfaction. For over a decade Loopon has been helping hotels around the world with collecting feedback from their guests. Today, restaurants can do the same. With the help of QR codes, restaurants can smartly collect […]
Embracing Sustainability as part of your Hotel’s Strategy
As we’ve entered a new decade, we find a world facing major climate change questions that will shape business over many years to come. The year 2020 also symbolises the start of a new decade. Sustainability is one of the most important topics that will shape the next ten years and the impact will be […]
Compulsory Questions and their effect on your Feedback
There is a fine balance between wanting specific feedback questions to be answered and ensuring that you actually collect responses. Deciding whether or not to make questions compulsory may impact your response rates and feedback results. Of course we’d like to collect answers on every question that’s part of our guest survey. There is a […]
Enhancing the Guest Experience with QR Codes
QR codes offer a unique and instant way to arrive at a digital destination. Within the hospitality industry, they’re becoming increasingly popular and provide an opportunity to enhance the overall guest experience. First developed in 1994, QR codes were primed for worldwide usage in 2010 when the first QR code readers on smartphones were available. […]
5 Upselling tips for Happier Hotel Guests
In our latest blog post we discuss tips for how to use Pre-Stay Upsell emails to enhance the overall guest stay. Pre-Stay emails enable hotels to set the tone for the guest stay from the very beginning. Instead of waiting until the actual check-in, sending a welcome email a few days leading up to the […]
Upselling vs Cross-selling: What’s the real Difference?
We all know what upselling is. Or at least we think we do. Often times, what companies or individuals refer to as upselling as actually more classifiable as cross-selling. In this blog post, we dig deeper and explain the real difference between the two with clear examples and tips on how to use both techniques […]