Did you know? Loopon supports Single Sign-On (SSO), giving your team a faster and safer way to log in.
With SSO, your employees can log in to Loopon using the same secure credentials they already use within your hotel’s systems. That means fewer passwords to remember, faster access, and a smoother daily workflow.
Why SSO is valuable for your hotel staff:
- Increased security – Reduce the risk of weak or shared passwords by relying on your hotel’s existing authentication system.
- Time-saving convenience – One login for multiple systems means staff spend less time signing in and more time focusing on your guests.
- Better user experience – A seamless login process makes it easier for everyone to use Loopon regularly and stay engaged.
- Simplified IT management – Centralized control over accounts makes onboarding and offboarding team members effortless.
By enabling SSO, Loopon becomes even more integrated into your hotel’s digital ecosystem, ensuring a safe and user-friendly experience for your staff.
If you’re interested in setting up SSO for your property, reach out to your Loopon contact – we’ll be happy to help you get started.
NPS Drivers – Go Beyond Scores to Real Insights
Measuring your NPS is a great way to understand overall guest loyalty, but what really drives the score up or down? That’s where the NPS Drivers model comes in – the most hands-on way to work with NPS.
Instead of simply rating “room,” “cleanliness,” or “service,” the NPS Drivers model gives you a quantified overview of what works well, what should be improved, and what truly matters to guests. It visually highlights which areas have the biggest impact on your NPS – making it clear where to focus your efforts.
What makes it different?
- Guests highlight improvements only where it matters to them
- The model digs deeper, often uncovering feedback across 60–80 areas of the guest journey, from restaurant service to room comfort.
- You immediately see your strengths (green bars) to promote and your weak points (red bars) to improve.
- It’s faster and simpler for guests: just one smart follow-up question after NPS, instead of multiple scales to rate.
With NPS Drivers, you move beyond static satisfaction scores to a dynamic, actionable map of the guest experience. You’ll know exactly what’s driving loyalty – and what’s holding it back.
Want to learn how NPS Drivers can help your hotel focus on what really matters to guests? Reach out to us and we’ll show you how to get started.
AI replies
Turn Every Review Into an Opportunity – with AI Replies in Loopon
every guest review is a chance to build loyalty, but keeping up with the volume can be tough. That’s where AI Replies in Loopon comes in.
With just a few clicks, you can:
- Reply in your chosen language and tone of voice
- Boost your reply rate and stand out from the competition
- Free up staff time to focus on creating unforgettable guest experiences
- Save costs by reducing the manual workload of handling reviews
Don’t let valuable feedback go unanswered. With AI Replies, your team can stay on top of every review – quickly, consistently, and in a style that reflects your brand — while keeping operational costs under control.
Leadership voices: Aida Sissay & Frida Pålsson Werntoft on shaping culture and performance at Home Hotel and Nordic Hotels & Resorts
“Getting started with AI was an exciting idea, and Loopon made it easy to take the first step. We now use the service across all our chain hotels, where it has become an invaluable tool for our staff. Loopon’s AI has exceeded our expectations, streamlining our communication by effortlessly adapting the tone to each unique brand.
This allows us to communicate effectively with our guests while preserving every hotel’s distinct identity.”
