Customer Success Story: Elite Hotel Frost
Elite Hotel Frost sets a new benchmark for guest satisfaction Since opening its doors in the summer of 2025, Elite Hotel Frost in Kiruna has delivered guest satisfaction results that stand out in the Nordic hospitality market. From the very start, the hotel has maintained NPS scores above 70 and is currently reaching an impressive […]
Feature Story: Liseberg pioneers a unified guest feedback journey with Loopon
Liseberg in Gothenburg is one of Scandinavia’s most iconic destinations — a place where guests come not only for the amusement park, but also for its hotel, camping, concerts, and shows at Rondo. Now, Liseberg has taken a groundbreaking step: collecting and managing guest feedback across the entire guest journey with Loopon. This makes […]
Why leading hotels are turning guest feedback into performance gold with Loopon
In hospitality today, good enough is no longer good enough. Hotel Managers and Directors are under more pressure than ever to deliver not just memorable stays, but measurable performance improvements. That’s where Loopon comes in – transforming guest feedback into actionable insights that drive real results. From feedback to forward motion Every guest comment holds […]
Benchmark your hotel against the best in the industry
How Loopon empowers hotels to measure, compare, and outperform. When it comes to guest satisfaction, hotels shouldn’t settle for flying blind. Feedback isn’t just about hearing what guests think — it’s about understanding how you stack up. That’s why at Loopon, we’ve built something that no one else in the hospitality industry can offer: a […]
Important Update: Refining response rate calculations
Dear Loopon Customers, Starting January 1st, 2025, we are refining the way we calculate and display response rates within the Reputation tab of Loopon to provide you with more accurate and up-to-date insights. Here’s what you can expect: What’s Changing? Currently, we calculate your response rate by including replies to reviews, regardless of whether the […]
Elevating Hospitality: Loopon Teams Up with Denmark’s Best Hotel Chain
Hey there! I hope you’re ready for some exciting news from the world of hospitality. Today, we’re diving into a partnership that’s set to revolutionize guest experiences and redefine the way hotels connect with their guests. So, grab your favorite snack, pour yourself a fresh cup of coffee (it’s Monday after all!) and let’s explore […]
Enhancing Guest Satisfaction: Grand Joanne’s Success Story with Loopon
In the ever-evolving world of hospitality, guest satisfaction stands as the cornerstone of success for hotels. Amidst the bustling lanes of Copenhagen, Grand Joanne has emerged as a trailblazing lifestyle hotel, capturing hearts with its 162 stylish rooms and a multitude of top-notch facilities. At the heart of their seamless guest experience lies a strategic […]
Case Study: Copperhill Mountain Lodge – Exceeding Guest Expectations
We got the chance to chat with Louise Mackegård, Hotel Manager of Copperhill Mountain Lodge and long-time user of Loopon, regarding guest satisfaction, reputation management and exceeding guest expectations. If you’ve ever wanted to visit the beautiful mountains of Åre, Sweden, Copperhill Mountain Lodge is the perfect place for you. Copperhill is an art, design […]
Success Story – How Hotel S:t Clemens remains one of Sweden’s top Hotels
S:t Clemens remains one of Sweden’s top Hotels Hotel S:t Clemens is an award-winning, smaller family-owned hotel in Visby, Sweden. They have 30 rooms split into five houses, connected by two cozy, beautiful courtyards. The eldest house is from the 1600s while the newest is from the 1920s. Right next door to the hotel you […]
A success story: Hotel Cort
At Loopon we enjoy seeing how our customers are doing, and how their efforts reflect on their NPS. Hotel Cort in Palma de Mallorca, Spain, is an example of a hotel that has achieved a very high Net Promoter Score in the past year, and has been awarded by Booking.com for having achieved an overall score of […]