Guest Surveys • Reputation Management

Create blooming guest relationships
and committed employees.

Book a Demo of Post-Stay
We give you one tool for handling all guest feedback, including both guest surveys and OTA reviews. With this holistic view of your guest satisfaction, we help you solve daily issues instantly and intelligently highlight the most important recurring challenges.

Beautiful and easy-to-answer surveys.

Our philosophy is that getting feedback from a thousand guests on a few key parameters is more important than getting feedback from a few guests on a thousand parameters.

We integrate with any PMS provider and the post-stay surveys are automatically sent the day after your guests check out. All our surveys fit on one page, and are perfectly matched to your graphical profile.

React to feedback intelligently.

The secret to any successful hotel is the ability to listen to and respond to guest feedback. But with so many sources of feedback to manage, it can quickly become overwhelming.

That's where our Feedback Management solution comes in - we make it easy for you to handle all feedback, no matter where it comes from.

Manage your online reputation.

You know the importance of monitoring your reputation across all major review sites. But visiting each site to collect feedback is a hassle, and it's easy to miss critical information. That's where our reputation management system comes in.

With our solution, you can effortlessly collect all your reviews in one place, saving you time and hassle. Plus, our benchmarking feature allows you to compare your results to those of your competitors, giving you a strategic advantage.

The holy grail of 100% management response rate.

As a hotel operator, you know how critical it is to respond to guest feedback and maintain a positive reputation. But with so many review sites to monitor and a limited amount of time, it can be challenging to keep up. That's where our automated response system comes in.

Forget templates, forget canned responses, forget writer's block. Every time Loopon receives new feedback from your guests, we will automatically analyse both what they write and how they score you - and automatically prepare a personal answer.

When you login & read the feedback, you will find our proposed answer - and if you feel it's ok, all you need to do is click "Reply".

Increase number of OTA reviews and boost your online reputation.

By sending Loopon post-stay surveys you can take advantage of our TripAdvisor and Google integrations. Guests can easily post their comments with a simple click after having completed the survey while you see the number of online reviews increase with up to 400%.

Benchmarking, NPS & Custom Reports.

Benchmarking against your competitors. Analyse your NPS and work towards improving it. Create custom reports based on an extensive number of variables, allowing your hotel to identify what your guests value the most.

Use guest feedback to build a long-term strategy based on the most important variables.

We make your employees feel part of the same mission.

By delegating and forwarding guest feedback internally to the hotel's employees, they feel accountable. It has never been easier to spot employees that are continuously praised by your guests to make them aware of their work's relevance for the hotel's overall success. Acknowledging efforts and motivating your team is a natural part of working with Loopon.

We build our tools to motivate and inspire our customers. It is not a replacement for strong culture, but a catalyst for a thriving culture with motivated employees.

The Guest Journey.

Post-stay is the third part of the Guest Journey. It includes the phase after that the guest has checked out from the hotel. Here the hotel can collect feedback from the stay through customised surveys. The hotel will also be notified of all reviews and feedback from OTAs and can reply and act intelligently.

Post-stay allows hotels to react to feedback and improve guest satisfaction by making sure that their guests are heard.