Create blooming guest relationships
and committed employees.

Try post-stay
We give you one tool for handling all guest feedback, including both guest surveys and OTA reviews. With this holistic view of your guest satisfaction, we help you solve daily issues instantly and intelligently highlight the most important recurring challenges.

Beautiful and easy-to-answer surveys.

Our philosophy is that getting feedback from a thousand guests on a few key parameters is more important than getting feedback from a few guests on a thousand parameters.

We integrate with any PMS provider and the post-stay surveys are automatically sent the day after your guests check out. All our surveys fit on one page, and are perfectly matched to your graphical profile.

React to feedback intelligently.

How to best respond to guests' feedback and how to compensate dissatisfied guests can vary from case to case, but it might have crucial impact on your success in generating returning guests. We make it a simple task for our customers to categorise how they handle guest issues. Over time the hotel will receive automated information and suggestions of what kind of action we recommend taking. Intelligent actions make for happier guests.

Increase the amount of OTA reviews and improve your online reputation.

By sending Loopon post-surveys you take advantage of our TripAdvisor integration. Guests can easily post their comments with a simple click after having completed the survey while you see the number of online reviews increase with up to 400%.

Guest satisfaction as a fun and engaging part of your hotel culture.

Benchmarking against your competitors based on what guests answer to post-stay surveys, and setting achievement goals are just two of many ways you can integrate Loopon in your strategy to motivate teams and become the hotel where creating happy guests is an ongoing and rewardable pursuit.

We build our tools to motivate and inspire our customers. It is not a replacement for strong culture, but a catalyst for a thriving culture with motivated employees.

We make your employees feel part of the same mission.

By delegating and forwarding guest feedback internally to the hotel's employees, they feel accountable. It has never been easier to spot employees that are continuously praised by your guests to make them aware of their work's relevance for the hotel's overall success. Acknowledging efforts and motivating your team is a natural part of working with Loopon.