The Post-Stay & Reputation Platform for the Hospitality Industry
True hospitality starts by truly listening. Loopon is an
intuitive platform that unifies automated post-stay surveys, intelligent
reputation management, and industry benchmarking into one clear
workflow.
By turning honest feedback into actionable insights, we
empower your team to optimize operations, outperform competitors, and
naturally drive guest satisfaction.
for the ones that truly care
Built for every journey - from independent gems to global chains
Discover how Loopon adapts to meet the unique needs of hotels, restaurants or cruise ships, from the largest international brands to charming and family owned gems.
Choose the solution below that fits your journey.
Hotel Chains
Manage large-scale operations with absolute confidence. Our comprehensive solutions are designed to enhance portfolio efficiency while delivering seamless, warm guest experiences across every property
Independent Hotels
Stand out in a competitive market with solutions that celebrate your unique individuality. We provide the genuine support you need to deliver exceptional guest experiences while streamlining your daily operations.
Restaurants
Turn every meal into a memorable journey with optimized efficiency. Discover solutions designed to streamline high-pace dining operations, allowing your team to focus on what matters most—delivering exceptional flavor and genuine hospitality.
Experts in showing what guests won't tell you
True hospitality lies in the details
Turn guest feedback into improvements, become a better service provider, and boost your revenue.
Loopon gently detects the subtle difference between what guests say and how they truly feel. By listening genuinely, you can turn honest feedback into meaningful service improvements, become an even better service provider, and naturally boost your revenue.
LOOPON GUEST FEEDBACK
Guest feedback through post-stay surveys
Loopon’s market-leading Post-Stay system delivers automated, customized feedback surveys tailored to your business. Our expertise ensures you gather the insights that truly matter.
Fully customizable
Communicate your brand. Tailor questions, design, and language to gather the most relevant feedback for your specific needs
Timing is key
Make sure your Post-Stay surveys reach guests at the perfect moment – when their experience is still fresh in their minds.
LOOPON REPUTATION MANAGEMENT
Manage online reviews from various platforms
Easily gather all online reviews in one place, saving you time and effort. The benchmarking feature lets you compare your performance with competitors, providing a strategic edge.
Full online cover
Choose from over 40 online sources where your business is already listed—we take care of the rest.
Compset benchmarking
Combine your unique compset and see how your closest competitors are performing online.
LOOPON ANALYTICS AND REPORTS
Understanding is Key to Improvement
Gain clear insights and streamlined workflows that simplify your daily operations. With Loopon, you’ll have the data and tools needed to make informed, fact-based decisions that drive quality and development improvements.
Engage your team
Push reports deliver real-time insights directly to your team’s inbox, keeping them engaged and proactive. With instant access to feedback, they can quickly spot trends and drive improvements.
Find the causes
Unlock deeper insights with Loopon’s correlation reports, revealing the key drivers of guest satisfaction by analyzing the relationships within your feedback
The most memorable guest experiences are achieved with Loopon
Why Loopon?
Loopon is widely trusted by businesses of all sizes and has earned a top reputation in the hospitality industry. Let us show you why we’re the number one choice for leading brands.
Ready to see why top brands trust us?
Let us show you how we can elevate your business through Loopon.
Results Speak for Themselves:
- Why acting on Guest Feedback is Key
Consumer review behavior
87% of consumers read online reviews for local businesses, including hotels, before making a purchasing decision. This is consistent with the trend of guests heavily relying on reviews when choosing accommodations.
Source: BrightLocal Local Consumer Review Survey 2023
Response expectations
53% of customers expect businesses to respond to their online reviews within seven days, with many expecting it much sooner. Quick responses are particularly important in the hospitality industry, where timely engagement can greatly affect guest satisfaction.
Source: ReviewTrackers Online Reviews Survey: Statistics & Trends
Impact on repeat business
A study by Harvard Business Review found that hotels that respond to guest reviews see a 12% increase in the number of reviews and a higher overall rating, which can contribute to increased guest loyalty and repeat visits.
Source: Harvard Business Review – The Impact of Review Responses on Online Reputation
