QR Code Feedback • Customer Surveys • Reputation Management

Create blooming customer relationships
and committed employees.

Our user-friendly tool brings all your customer surveys and online reviews together, giving you a complete view of your customer satisfaction. Additionally our platform allows you to gather real-time feedback from guests through QR codes at your restaurant. With intelligent insights and analytics, you can quickly address issues and stay ahead of recurring challenges.

Try it today and take your restaurant to the next level!

Beautiful and easy-to-answer surveys.

Our philosophy is that getting feedback from a thousand customers on a few key parameters is more important than getting feedback from a few customers on a thousand parameters. We integrate with your booking system and the surveys are automatically sent after your customers finish their meal. All our surveys fit on one page, and are perfectly matched to your graphical profile.

Real-time feedback through QR codes.

Using QR codes to provide feedback is as easy as scanning a code at your table using your smartphone camera and providing feedback instantly. No need to download an app or create an account - just scan and go!

React to feedback intelligently.

The secret to any successful restaurant is the ability to listen to and respond to customer feedback. But with so many sources of feedback to manage, it can quickly become overwhelming.

That's where our Feedback Management solution comes in - we make it easy for you to handle all feedback, no matter where it comes from.

Manage your online reputation.

You know the importance of monitoring your reputation across all major review sites. But visiting each site to collect feedback is a hassle, and it's easy to miss critical information. That's where our reputation management system comes in.

With our solution, you can effortlessly collect all your reviews in one place, saving you time and hassle. Plus, our benchmarking feature allows you to compare your results to those of your competitors, giving you a strategic advantage.

The holy grail of 100% management response rate.

As a restaurant operator, you know how critical it is to respond to feedback and maintain a positive reputation. But with so many review sites to monitor and a limited amount of time, it can be challenging to keep up. That's where our automated response system comes in.

Forget templates, forget canned responses, forget writer's block. Every time Loopon receives new feedback from your customers, we will automatically analyse both what they write and how they score you - and automatically prepare a personal answer.

When you login & read the feedback, you will find our proposed answer - and if you feel it's ok, all you need to do is click "Reply".

Increase number of OTA reviews and boost your online reputation.

By sending Loopon surveys you can take advantage of our Google integration. Customers can easily post their comments with a simple click after having completed the survey while you see the number of online reviews increase with up to 400%.

Benchmarking, NPS & Custom Reports.

Benchmarking against your competitors. Analyse your NPS and work towards improving it. Create custom reports based on an extensive number of variables, allowing you to identify what your customers value the most.

Use guest feedback to build a long-term strategy based on the most important variables.

We make your employees feel part of the same mission.

By delegating and forwarding customer feedback internally to the restaurant's employees, they feel accountable. It has never been easier to spot employees that are continuously praised by your visitors to make them aware of their work's relevance for the restaurant's overall success. Acknowledging efforts and motivating your team is a natural part of working with Loopon.

We build our tools to motivate and inspire our customers. It is not a replacement for strong culture, but a catalyst for a thriving culture with motivated employees.