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Blog

Guest Satisfaction

The right and wrong ways to message hotel guests
Guest Journey, Guest Satisfaction, In-Stay, Messaging
May 31, 2017, by Loopon

You have probably already heard or read about the benefits of letting guests real-time chat with your hotel and the ways in which it may enhance the guest experience and build loyalty.
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A success story: Hotel Cort
Customers, Guest Satisfaction, Interviews, Net Promoter Score
Apr 25, 2017, by Loopon

At Loopon we enjoy seeing how our customers are doing, and how their efforts reflect on their NPS. Hotel Cort in Palma de Mallorca, Spain, is an example of a hotel that has achieved a very high Net Promoter Score in the past year, and has been awarded by Booking.com for having
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Say Goodbye to Payola: The Best “Curators” in Marketing Are Free
Guest Satisfaction, Marketing, Millennials, Online Reputation Management, Opinions
Mar 03, 2017, by Simon

TV advertising is long dead – a part of marketing’s Ancien Régime that communicates less effectively today than a pet rock. Think about it. When was the last time you actually watched a TV commercial instead of skipping past it with the DVR or burying your face in your phone?
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Using Correlation to Pinpoint Improvement Areas in Hotels
Correlation Report, Guest Satisfaction
Jan 24, 2017, by Loopon

Hotel Valentine is a fictional, medium-sized hotel that caters predominantly to business travellers. Even if they are not the luxurious type, they are known for delivering reliable and consistent service. The hotel has a restaurant, a bar and a gym that is open 24h for all guests.
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The Net Promoter Score: An Introduction
Guest Satisfaction, Net Promoter Score
Jan 15, 2017, by Loopon

The Net Promoter Score® (NPS) is a renowed metric that companies from a wide range of industries use in order to measure the loyalty of their customers.
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Pre- and In-Stay Features in Loopon Let Guests Design Their Hotel Experience
Feedback Management, Guest Satisfaction, In-Stay Surveys, Pre-arrival emails, Upselling and Cross-Selling
Dec 22, 2016, by Loopon

Aligned with our vision of helping hotels to exceed the expectations of each and every guest, we now give guests the possibility to have a say in the design of their hotel experience, before and during their stay.
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How Gothia Towers uses Loopon - An interview with Marcus Eriksson Nordlund
Customers, Feedback Management, Guest Satisfaction, Interviews, Net Promoter Score
Nov 02, 2016, by Loopon

Today we are glad to bring you an interview with one of our users: the Guest Relation Manager of Gothia Towers, Marcus Eriksson Nordlund.
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Welcome to Loopon's Blog
Guest Satisfaction, Loopon
Oct 19, 2016, by Loopon

Welcome to the Loopon Blog! In this introductory blog post we want you to get to know us, what we believe in and how & why we help hotels on their journey to high quality service and happier guests.
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Do Adjustable Beds have an Effect on Guest Satisfaction?
Case Studies, Customers, First Hotels, Guest Satisfaction, Infographics, Interviews, Loopon, Sleep Quality, YouBed
Oct 06, 2016, by Loopon

It seems like hotels are getting back to basics and taking beds seriously (The Telegraph). Beds are once again becoming a new way in which hotels can attract more guests.
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