Introducing the new Loopon Dashboard

Guest feedback is valuable. Knowing what to do with it is even more important. The new Loopon Dashboard makes it easier to understand performance, identify what matters most and turn guest insights into meaningful improvements.

Hospitality organizations collect enormous amounts of valuable guest feedback. Surveys, reviews and performance metrics provide a continuous picture of how guests experience a property. But understanding the numbers is only part of the challenge. The real value comes from knowing where to focus and what actions can make the greatest difference.

That is the thinking behind the new Loopon Dashboard. Designed to bring insights closer to everyday decisions, it represents an important step towards making guest feedback more actionable, relevant and useful throughout the organization.

From collecting feedback to knowing what matters

At the heart of the new dashboard is Insights, a new section designed to highlight the areas that matter most based on guest feedback and the factors influencing overall performance.

Instead of spending time searching through reports, teams can get a clearer understanding of where attention is needed. The dashboard also adapts insights to different roles, helping general managers, department leaders and operational teams focus on what is most relevant to their responsibilities.

The new Highest Impact view takes this further by helping users identify which improvements have the greatest potential to influence overall results. Combined with performance comparisons, historical trends and benchmarking, it provides valuable context for understanding not only how a property is performing, but where meaningful progress can be made.

Bringing guest insights closer to everyday decisions

Numbers become more valuable when they are connected to the experiences behind them. That is why guest comments and reviews remain an important part of the new dashboard, making it easy to explore what guests are actually saying and understand the reasons behind performance.

The dashboard brings together KPIs, goals, feedback and insights in a more connected experience. Teams can follow developments over time, compare performance and use the results to guide priorities, discussions and decisions.

For hospitality organizations, this creates an opportunity to make guest feedback a more natural part of daily operations. Rather than reviewing results occasionally, teams can use insights continuously to understand what works, identify opportunities and follow the impact of their improvements.

The goal is not simply to understand guest feedback. It is to know what to do next.

An important step in the future of Loopon

The new dashboard is an important milestone in our continued product development, but it is also the beginning of something bigger.

Our ambition is to make Loopon an increasingly valuable part of how hospitality organizations work with guest experience. A platform that does more than collect feedback and measure satisfaction, helping teams understand their guests, identify priorities and continuously improve.

This first version introduces a smarter and more connected way of working with guest insights. And with further developments already planned, we will continue building on that foundation.

Better insights. Clearer priorities. Better guest experiences.