Data Privacy & Security
Guest feedback is built on trust. At Loopon, we believe that understanding guest experiences comes with a responsibility to handle personal information carefully, securely and transparently. Our approach to data privacy and security helps hospitality businesses work confidently with guest feedback while respecting individual privacy and applicable data protection requirements.
Protecting guest information
Loopon helps hospitality businesses collect, manage and analyse guest feedback. This may involve processing contact details, survey responses and other information related to a guest's experience.
When processing personal data on behalf of customers, Loopon generally acts as a data processor, while the customer remains the data controller. Personal information is processed according to applicable agreements and documented instructions.
Our approach includes appropriate safeguards against unauthorised access and supports GDPR-related responsibilities. For organisations using Single Sign-On (SSO), access can also be managed through existing identity providers.
Privacy across our platform
We believe guest information should be used responsibly, for clearly defined purposes and with respect for individual privacy.
How information is collected, accessed, retained and deleted depends on the services used, customer configuration and applicable agreements. Where supported, guests may also provide feedback anonymously.
Our team is available to discuss specific requirements regarding data protection, security and integrations.
Website Privacy
When you visit our website, contact us or request a demonstration, we may collect personal information such as your name, email address, company details and information you choose to share.
We use this information to respond to enquiries, manage customer relationships and provide relevant communication. Where applicable, we may also process technical information and use cookies to improve website functionality and performance.
How we handle your information
Data controller: Loopon is responsible for the processing of personal information collected through this website and can be contacted at [email protected].
Legal basis: Depending on the purpose, processing may be based on consent, legitimate interests, contractual necessity or legal obligations.
Data retention: Personal information is retained only for as long as necessary for the relevant purpose or required by law.
Service providers: We may share information with trusted providers supporting our website and business operations, subject to appropriate safeguards.
Cookies: We use cookies and similar technologies where applicable. Optional technologies requiring consent are activated only with the appropriate permission.
Your privacy rights
Under GDPR, you may have the right to access, correct, delete or restrict the processing of your personal information. You may also have rights to data portability, to object to processing and to withdraw consent where applicable.
You can contact us regarding your rights or submit a complaint to the relevant data protection authority.
For privacy-related questions or to exercise your data protection rights, please contact [email protected].
Last updated: 2026 11 01
Questions about privacy or security?
Data protection is an important part of choosing a guest experience platform. If you have questions about GDPR, guest information or security requirements, we're happy to help.